Frequently asked questions

UMPARK is a sports and leisure venue in Ostrava-Radvanice with trampolines, parkour, inflatable attractions and other movement activities. We offer open entry, regular classes, birthday parties, day camps and the UM Coffee café.

Sportswear and a drink. Clean sports shoes are compulsory in the parkour zone and on the football pitch. Grip socks are not required on trampolines and are not used on the gymnastics floor. Zone overview: First visit page.

Yes. You can wait in the café for free and only pay for what you order. Everyone entering the sports hall needs a valid entry and their own wristband, including companions and people taking photos.

Every visitor must follow the facility rules and staff instructions. The main rules include: • safe behaviour on all attractions, • no dangerous jumps without prior experience, • appropriate sportswear, • no food or drinks on the attractions, • following the instructions of coaches and staff. The full facility rules are available at reception and on our website.

At UM PARK you will find, for example: • trampoline zone, • pro trampolines, • parkour zone, • gymnastics floor, • airbag, • foam pit, • inflatable attractions, • fitness zone, • kids' zone, • obstacle and movement elements. We are continuously expanding and improving our attractions.

During open entry you use the attractions on your own according to the zone rules. Coaching is included only in classes, camps, school programmes and birthday packages with a coach.

Coffee, drinks and snacks according to the current menu, often including pizza, panini and other small bites. The café and gallery overlook the hall. Current selection and prices are available in the café.

Outside food and drinks are not permitted in UM PARK. Exceptions may be made for specific health or children's needs.

Free parking right at UMPARK.

UM PARK is located at: Lihovarská 1378/11, Ostrava-Radvanice. You can easily reach us by car or public transport. Parking is available nearby and the centre is well connected from Ostrava city centre.

We will gladly clarify accessibility details. If you need specific assistance, please contact reception in advance at +420 724 000 944 or info@umpark.cz.

Not automatically. Reception will first verify your paid entry. Keep your booking confirmation or receipt handy.

On weekends, public and other holidays and during school holidays, the weekend entry price applies, even on working days. The date of your visit counts, not the date the booking was made. School holidays include: autumn, Christmas, half-term, spring, Easter and main summer holidays according to the Czech Ministry of Education (MŠMT) calendar. For spring holidays we follow the dates for Ostrava-City. Days off granted by individual schools do not change the price on their own.

Yes. When buying at least three regular single entries together for the same visit, each person gets CZK 50 off. You don't have to be a family. Valid for hourly, morning and afternoon entries on weekdays and weekends, not for evening entry. Free seniors, café-only visitors, children only in the kids' corner, pass entries, MultiSport and party hosts included in the party price do not count. Not valid for parties, camps, classes or passes. Students with a valid ISIC card get 10 % off admission.

No, discounts are not combined. We charge the cheaper option. Example (weekday afternoon): child aged 5 and two parents is CZK 900 with the 3+ discount or 350 + 150 + 350 = CZK 850 via the supplement, so you pay CZK 850. Reception will calculate it before payment.

A block has a fixed start and end. You can arrive later, but the end does not move. For example, the afternoon entry ends at 20:00 even if you arrive at 15:30. Book in iSportsystem.

A one-hour entry is valid for 60 minutes from check-in, at the latest until closing. Ask at reception before it ends to extend. A block has a fixed start and end; you can arrive later, but the end does not move.

You can wait in the café for free. Everyone entering the sports hall needs a valid entry and their own wristband, including companions and people taking photos. One adult can be added for CZK 150 to the standard entry of a child under 6; they may use the attractions with the child according to zone rules. Any other adult buys a regular entry. A senior 65+ only accompanying a child enters free. Tables and examples: www.umpark.cz/en/cenik.

UM PARK is suitable for children aged 4 and up. Under the house rules, children under 10 may move around the venue only with an adult escort, and children aged 4–6 may use the trampolines only when accompanied. Children aged 10 and up may visit independently after registration and parental consent.

A senior 65+ accompanying a child with a valid entry and not doing sport enters free. They check in at reception, receive a different wristband and may only use designated walkways and viewing places. We only look at an ID; we do not copy it. A free senior does not count towards the 3+ discount.

Classes, trainings and guided programmes are led by UMPARK coaches. A regular open entry does not include an individual lesson with a coach or childcare; the child's companion is responsible for supervision according to the zone rules.

Yes. You can wait in the UM Coffee café for free. To be in the hall with your child you need a valid entry and your own wristband (an adult can be added for CZK 150 to a child under 6; a senior 65+ not doing sport enters free).

For open entry we recommend booking in advance because of capacity, especially at weekends, on holidays and during school breaks. Booking is done in iSportsystem.

Registration is a one-time visitor account in iSportsystem (details and consents) and does not entitle you to enter by itself. A booking is a specific visit: date, entry type and number of people. The contract is concluded when the booking is confirmed, at the latest on payment or entry.

Cancel open entry and standard services in your iSportsystem account at least 3 hours in advance; later cancellation or no-show forfeits 100 %. Camps: more than 30 days before 100 % refunded, 14–30 days 50 %, 7–14 days 80 % forfeited, under 7 days 100 %. Classes are excused via the booking system at least 3 hours in advance. Details: Terms and Conditions, art. IV and V.

Manage open entry, classes and camps in your iSportsystem account according to the service's cancellation terms. To move a birthday party or custom event, e-mail info@umpark.cz with the date, name and booking number.

Check your spam folder and your iSportsystem account, where bookings are listed. If the booking is not there, e-mail info@umpark.cz with the date, name and booking or payment number (if you have it). Never send card or other payment details. Urgent on the day: +420 724 000 944.

A standard party lasts 3 hours; arrive 15 minutes early. Basic Party has no coach, Fun Party includes 60 minutes with a coach, Premium and Exclusive 120 minutes. Packages start at 3,900 CZK. Compare contents, extras and rules on the Birthdays page.

We offer regular classes focused on: • parkour, • gymnastics, • trampolining, • physical preparation for children, • freestyle and acrobatics. Classes are led by experienced coaches and divided by age and skill level.

Choose a group by age and day on the Classes page and sign up via the iSportsystem link. If you have no account yet, register in iSportsystem first.

Excuse the lesson in iSportsystem at least 3 hours in advance. A make-up is possible only within the same term, lesson for lesson; unused lessons do not carry over (Terms, art. V).

Day camps take place during school holidays and include sports activities, games, parkour, gymnastics, trampolining and team programmes led by coaches.

What the price includes differs by camp. For each camp we list the programme, leadership, meals, drinks and any extra activities separately. The information for the chosen date applies.

Yes, if your child has already attended an UMPARK camp in 2026 or 2025 (including the 2025 summer and autumn camps). We verify attendance in our records. Apply it online with a discount code or at reception; if you have no code, we will provide one after verification.

The monthly pass costs CZK 2,500 and is valid for 31 days from purchase. It is personal and non-transferable; at most 50 are sold each month. It covers regular open entries subject to opening hours and capacity, not classes, camps, parties, workshops or special events. Children with a pass follow the same accompaniment rules as with a regular entry under the park rules. The CZK 150 adult supplement cannot be added to a pass. Buy it in iSportsystem under Credits.

For now, gift vouchers for any amount are sold on site only, at reception in the hall during opening hours. We do not currently offer online purchase or delivery by e-mail or post.

Yes. We organise programmes for schools, kindergartens, sports clubs, corporate events and larger groups. We will prepare an individual programme tailored to the age and number of participants.